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FAQs

BIS Hallmarking is done by the Bureau of Indian Standards and certifies the purity of the gold. 916 purity indicates that the gold is 91.6% pure which is 22 karat gold. Hallmarking is done at Government certified testing centres where jewellery is melted down and tested for its purity and a laser engraving is made on the jewellery.

At Khazana, every ornament is individually hallmarked. This means that both the earrings in a pair of earrings will be hallmarked unlike at other jewellers’.

International Gemological Institute provides certification for responsibly sourced diamonds, certifying their color, clarity, cut and carat.

Find the nearest Khazana showroom at store locator

Gift cards starting from Rs. 500 are available at our showrooms. At the time of redemption, the gift card amount will be adjusted against bill value. Be sure to mention you want to redeem a gift card before the bill is raised.

Kindly get in touch with us with your queries here and we will get back to you with a tailor-made option to suit your specific requirements.

There are no making charges for gold jewellery, only value addition as a percentage based on the complexity of the design.

Showrooms open at 10:30 AM and close for the day at 8:30 PM. We are open 7 days a week, 365 days a year.

In the rare case that you change your mind about the purchase and want to exchange it, you can do so within 7 days from the billing date. The entire amount paid for the jewellery will be refunded including value addition and tax, provided the ornaments are in good condition.

Yes, if your old gold jewellery is BIS 916 Hallmarked, we will take it at the prevalent gold rate. For non-Hallmarked jewellery, its value will be ascertained by our certified appraisers based on the purity and based on your final decision, will be exchanged.

Only diamond jewellery purchased at Khazana and is in good condition can be exchanged. The Guarantee Card and bills are mandatory for exchange.

Only ruby, emerald or polki jewellery purchased at Khazana can be exchanged for a percentage of stone value. Bill is mandatory to ascertain stone weight and value without which exchange value cannot be determined. Be sure to hang on to all the bills of your favourite jewellery!

Yes, we take orders for jewellery weighing more than 20 grams and for mangalsutras.

No, as per central government rules, PAN cards are mandatory only for purchases of value greater than Rs. 2 lakhs. Be sure to carry your PAN card with you just in case!

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