Categories

Categories

FREQUENTLY ASKED QUESTIONS

No, we provide free shipping within India.
  1. Yes, buying from Khazanajewellery.com ensures the highest levels of safety and product quality.
  2. Your banking transactions are always secure with us and we maintain complete confidentiality of the details that you share with us.
  3. All our items are BIS Hallmarked and along with your purchase we will provide the original certification.
  4. Also all your orders are insured while in transit, so your purchase is 100% safe.

Please refer to our Ring Size Guide here.

Please refer to our Ring Size Guide here before purchase. Feel free to reach out to our customer support at ecomsupport@khazanajewellery.com or call us at 1800-571-7979.

Please reach out to our customer support at ecomsupport@khazanajewellery.com or call us at - 1800-571-7979.

  1. Lightly soiled – Clean diamond jewellery with a soft brush dipped in warm water and mild detergent; rinse under running water.
  2. Heavily soiled – Professional cleaning required, please approach a trusted jeweller.
  3. Apply lotion, cosmetics, hairspray and perfume before dressing in jewellery. When undressing, use clean soft cloth to remove oils and perspiration.
  4. Never expose pearl jewellery to chemicals or solvents and store in a soft bag.
  5. For long life – have your jewellery checked and cleaned by us at least once a year.
  1. BIS Hallmarking is done by the Bureau of Indian Standards and certifies the purity of the gold. 916 purity indicates that the gold is 91.6% pure which is 22 karat gold. Hallmarking is done at Government certified testing centres where jewellery is melted down and tested for its purity and a laser engraving is made on the jewellery.
  2. In all Khazana showrooms in India, every ornament is individually hallmarked. This means that both the earrings in a pair of earrings will be hallmarked unlike at other jewellers.

Find the nearest Khazana showroom by using our store locator here

Kindly get in touch with us with your queries via email to ecomsupport@khazanajewellery.com and we will get back to you with a tailor-made option to suit your specific requirements.

  1. Exchanges/Buyback are not allowed for online orders.
  2. Our physical stores accept jewellery exchange. If your old gold jewellery is BIS 916 Hallmarked, we will take it at the prevalent gold rate. For non-Hallmarked jewellery, its value will be ascertained by our certified appraisers based on the purity and based on your final decision, will be exchanged.

No, currently we do not accept online orders for custom made jewellery. However our physical stores do accept orders for custom made jewellery weighing more than 20 grams and for mangalsutras.

Browse through our wide selection of products. Once you have selected the item, click the "Add to Cart" button to add it to your shopping cart. If you would like to purchase more items, you can click on "Continue Shopping" button, else click on "Proceed to Checkout" button. Here you can enter your details and complete the payment to place the order.

No, Guest-Checkout option is available, wherein you just need to enter your email, phone number and shipping details to complete the purchase without registering. However we recommend you register with us – to check out faster, to avail exclusive offers and to be updated with our offers/promotions.

Registered users can sign in to their account and click on the order history from the My Account page. Select the order and you can find the order status. If you want to track the order click on the order tracking link and it will re-direct you to Blue Dart website. Enter the Tracking ID and your shipment status will be displayed.

Un-registered users can click on "Order Tracking" at the bottom of the homepage. Enter the email/phone number and order number, to track the shipment. A link will appear, upon clicking the link, it will re-direct you to Blue Dart website. Enter the Tracking ID and your shipment status will be displayed. We will send you regular updates about your order status via email or sms.

Please contact our customer support to cancel the order. You can email us at ecomsupport@khazanajewellery.com or call our call us at - 1800-571-7979.

Yes, on the "Add to Cart" page please check the box – "Gift message" and enter you personalised message.

No, we provide free shipping within India.
We strive to ensure that the order is delivered within 5-7 working days from the day of dispatch. However the exact timeline of delivery will depend on customer's pincode. Delivery schedules can be affected due to a number of factors such as – incorrect/incomplete shipping address, unavailability of customer, natural calamities, government ordered lockdowns or any other entity on behalf of the government, strike, riots and so on.
Your jewellery is shipped in durable, tamper proof packaging through our reputed delivery partner – Blue Dart. Also all of our shipments are completely insured during transportation.
We deliver to maximum cities in India. However there are certain locations which are not serviceable. Please use our pincode-check feature in the 'Product detail page' or 'Checkout page' to check if your area is serviceable. If not, we do apologize for the inconvenience caused.
As per the mandate of Government of India, a customer must provide PAN for all purchases above INR 2 Lakhs. Our delivery partner also might ask for any one of the government authorised photo ID such as – Aadhar, PAN card, Passport, Driving License or Voters ID.
For security purposes we require you to be in person while receiving the delivery. Our delivery partner might require your signature and photocopy of any one of the Government authorised Photo ID while receiving the product such as – Aadhar, PAN card, Passport, Driving License or Voters ID. You may require to share us OTP also during delivery along with sign and sharing docs.
In case you want the item to be delivered to your office, please mention your employee number, department & designation details and landline number (with extension) to avoid last minute hassles.

You can do so, if the item is not shipped. If the item is already shipped or in transit – we will not be able to change the shipping address. Please contact our customer support via email at ecomsupport@khazanajewellery.com or call us at 1800-571-7979.

Currently we do not provide international shipping.
In the unlikely event that an order gets lost during transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order.

The order must be returned within 7 days from the date of receipt of the package. Please reach out to our customer support at ecomsupport@khazanajewellery.com or call us at - 1800-571-7979 with the order details. We will arrange for the delivery agent to pick-up.

Pack your order in the original packaging with the original invoice, tags and certificate. Do not use cello tape or any kind of wrapping on the shipment. Seal the box with the tamper proof seal (already provided with the shipment) before handing over to the courier.

Once we have received the return item, it will undergo inspection by our QA Team and only post their approval, refund will be initiated. Refund will be processed to the customer’s account within 10-15 working days (Excluding Saturday, Sunday & Government/Bank Holidays), through the same mode used for paying for the order. However please note that the whole process might take 3-4 weeks i.e. for the return item(s) to reach back to us, the item(s) to undergo quality inspection and to initiate refund processing.

No, we offer free return pick-up.

Kindly do not use the item. We will arrange for the return pick-up of the unused item. To place a return request, please reach out to our customer support at ecomsupport@khazanajewellery.com or call us at - 1800-571-7979. Once we have received the return item, our QA team will perform quality check and on successful confirmation, refund will be issued.

Please check the package condition at the time of delivery & if customer found any damage, opened or tampered then raise a request to us.Please reach out to our customer support at ecomsupport@khazanajewellery.com or call us at - 1800-571-7979. We will arrange for the return pick-up of the unused item. We require original invoice, tags and certificate in the original packaging, in order to process the refund.

No, online orders cannot be returned at our physical store. Return request has to be raised through our customer support at ecomsupport@khazanajewellery.com or call us at - 1800-571-7979.

Exchanges are not allowed for online orders.

Order cancelation - Orders can only be cancelled before the item is dispatched. Refund will be processed within 10-15 working days (Excluding Saturday, Sunday & Government/Bank Holidays).

Order return – Refund will be processed within 10-15 working days (Excluding Saturday, Sunday & Government/Bank Holidays). However please note that the whole process might take 3-4 weeks i.e. for the return item(s) to reach back to us, the item(s) to undergo quality inspection and to initiate refund processing.

We offer several methods of payment – Net banking, Debit Card, Credit Card and UPI.

All your personal credentials such as credit card / debit card info are protected using SSL encryption technology and ensures complete peace of mind while shopping.

There may be several reasons for your credit card payment to be declined such as – incorrect card number/ CVV/expiry date or insufficient credit balance. Please contact your bank for further clarifications.

Currently we do not accept Cash on Delivery (COD). All other forms of electronic payment such as – Net Banking, Credit Card / Debit Card, UPI are supported.

Visa, Master Card, Rupay, Diners and Amex cards are accepted.

Your privacy is always important to us and so we strive to ensure that all your personal details are secure. We do not share your personal information to any third party for promotional or communication purposes.

You can modify your profile details by clicking on 'Edit' option under 'My Account' section.
No, only single account can be associated with single email address and mobile number.